Terms and Conditions

1.      INTRODUCTION 1.1.           This document (together with any documents referred to in it) tells you the terms and conditions upon which we sell and supply the goods (the ‘Goods’) listed on this website (the ‘Website’) to you. 1.2.           Before confirming your order please: 1.2.1.               Read through these terms and conditions (the ‘Conditions’) and in particular our cancellations and returns policy at clause 12. and limitation of our liability and your indemnity at clause 16. 1.2.2.               Print a copy for future reference. 1.2.3.               Read our privacy policy regarding your personal information. 1.3.           By ordering any of the Goods listed on this Website, you agree to be legally bound by these Conditions. You will be unable to proceed with your purchase if you do not accept these terms and conditions as may be modified or amended and posted on this Website from time to time. 1.4.           We reserve the right to revise and amend the Website, our disclaimers and the Conditions at any time without notice to you. Your continued use of the Website (or any part thereof) following a change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether we have changed these Conditions.  


2.1.           This Website is owned and operated by Shaaron Sargent trading as The Invitation Boutique nbsp;


3.1.           You agree that email and other electronic communications can be used as a long-distance means of communication and acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. 3.2.           We will contact you by email or provide you with information by posting notices on our Website.  

  1. 4.      OVERSEAS ORDERS

4.1.           Our Website is only intended for use by customers resident in England, Wales, Scotland and Northern Ireland (the United Kingdom).  

  1. 5.      REGISTRATION

5.1.           When registering on the Website you can choose a username and password. You are responsible for all actions taken under your chosen username and password. 5.2.           By registering on the Website you undertake: 5.2.1.               That all the details you provide to us for the purpose of registering on the Website and purchasing the Goods are true, accurate, current and complete in all respects 5.2.2.               To notify us immediately of any changes to the information provided on registration or to your personal information 5.2.3.               That you are over 18 or if under 18 you have a parent or guardian’s permission to register with and purchase the Goods from this Website in conjunction with and under their supervision 5.2.4.               To only use the Website using your own username and password 5.2.5.               To make every effort to keep your password safe 5.2.6.               Not to disclose your password to anyone 5.2.7.               To change your password immediately upon discovering that it has been compromised 5.2.8.               To neither transfer or sell your username or password to anyone, nor permit, either directly or indirectly, anyone other than you to use them 5.3.           You authorise us to transmit your name, address and other personal information supplied by you (including updated information) to obtain information from third parties about you, including, but not limited to, credit reports and so that we may authenticate your identity. 5.4.           We reserve the right to terminate an agreement formed with you pursuant to clause 9. below and to suspend or terminate your access to the Website immediately and without notice to you if: 5.4.1.               You fail to make any payment to us when due 5.4.2.               You breach these Conditions (repeatedly or otherwise) 5.4.3.               You are impersonating any other person or entity 5.4.4.               When requested by us to do so, you fail to provide us within a reasonable time with sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity 5.4.5.               We suspect you have engaged, or are about to engage, or have in anyway been involved, in fraudulent or illegal activity on the Website  


6.1.           To be eligible to purchase the Goods on this Website and lawfully enter into and form contracts with us, you must: 6.1.1.        Be 18 years of age or over 6.1.2.        Be legally capable of entering into a binding contract 6.1.3.        Provide full details of a delivery address in the United Kingdom 6.2.            If you are under 18, you may only use the Website in conjunction with, and under the supervision of, a parent or guardian. If you do not qualify, you must not use our Website. 6.3              If you make a purchase from our website when you are not eligible, your order will be cancelled and your payment refunded minus a 10% administration fee.  

  1. 7.      PRICE

7.1.           The prices of the Goods are quoted on the Website. 7.2.           Prices quoted are for delivery in the United Kingdom unless otherwise specified. 7.3.           Unless otherwise stated, the prices quoted include delivery costs. 7.4.           We reserve the right, by giving notice to you at any time before delivery or performance of our obligations to you, to increase the price of the Goods to reflect any increase in the cost to us due to any factor beyond our control (such as without limitation, any foreign exchange fluctuation, significant increase in the costs of labour, materials or other costs of manufacture). In the unlikely event of this occurring, you shall be entitled to cancel the order at any time before delivery.  

  1. 8.      PAYMENT

8.1.           Payment can be made by any major prepay, credit or debit card or through an electronic payment account as explained on the order form. 8.2.           By placing an order, you consent to payment being charged to your prepay/debit/credit card account or electronic payment account as provided on the order form. 8.3.           Payment will be debited and cleared from your account before the dispatch of the Goods to you. 8.4.           When you pay for your order by card, we carry out certain checks which include obtaining authorisation from your card issuer to ensure you have adequate funds and for security reasons. This may involve validating your name, address and other personal information supplied by you during the order process against appropriate third party databases including the card issuer, registered credit reference agencies and fraud prevention agencies. 8.5.           By accepting these Conditions you: 8.5.1.               Undertake that all the details you provide to us for the purpose of purchasing the Goods are correct and that the payment card you are using is your own and that there are sufficient funds to cover the cost of the Goods ordered 8.5.2.               Undertake that any and all Goods ordered by you are for your own private or domestic use only and not for resale 8.5.3.               Authorise us to transmit the payment and delivery information provided by you during the order process (included any updated information) for the purpose of obtaining authorisation from your card issuer to ensure you have adequate funds, to authenticate your identity, to validate your payment card and for other security reasons, such as fraud prevention 8.6.           We shall contact you should any problems occur with the authorisation of your card. 8.7.           We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our Website.  


9.1.           All orders are subject to acceptance and availability. If any Goods ordered are not available, you will be notified by email and you will have the option either to wait until the item is available or to cancel your order. It is your responsibility to provide us with a valid email address so that we can contact you if necessary. 9.2.           Any order placed by you constitutes an offer to purchase the Goods from us. All such offers received from you are subject to acceptance by us and we reserve the right to refuse any order placed by you at any time prior to acceptance, without providing an explanation. 9.3.           You shall be responsible for ensuring the accuracy of the details provided by you during the order process. 9.4.           You agree that if we contact you to acknowledge receipt of your order such communication shall not amount to our acceptance of your offer to purchase the Goods ordered by you from the Website. 9.5.           A contract between you and us (the ‘Contract’) incorporating these Conditions will only subsist after we have debited your payment card. We will send you an email to confirm this (titled ‘Order Received’). The Confirmation Notice will amount to an acceptance of your offer to buy the Goods from us. The Contract will only be formed when we send you the Confirmation Notice (whether or not you receive it). 9.6.           Where we agree to supply Goods to you permanently or on an ongoing (continuous) basis, such as by subscription, they shall be provided for a minimum fixed period of time (the ‘Minimum Duration’). The length of the Minimum Duration will depend on which package or product you have selected to purchase and is provided on the Website. 9.7.           The Contract will relate only to the Goods stated in the Confirmation Notice. We will not be obliged to supply any other Goods which may have been part of your order until we have sent you a separate Confirmation Notice relating to it. 9.8.           You must check that the details contained in the Confirmation Notice are correct and you should print out and keep a copy of it. 9.9.           You will be subject to the version of our policies and Conditions in force at the time that you order the Goods from us, unless: 9.9.1.               Any change to those policies or these Conditions is required to be made by law or governmental authority 9.9.2.               We notify you of any change to our policies or these Conditions before we send you the Confirmation Notice, in which case, we are entitled to assume that you have accepted it, unless we receive written notification from you to the contrary within seven working days of receipt of the Confirmation Notice  

  1. 10.    DELIVERY

10.1.        The Goods will be delivered to you at the address you provided during the order process which may be an address other than the billing address, but please note that extra documentation may be needed to comply with such orders. 10.2.        We employ professional carriers. Nevertheless, you must examine the Goods on arrival. If you are asked for your signature on delivery, you must examine the Goods before signing for it. 10.3.        Any dates quoted for delivering the Goods are approximate only. If no date is specified then it will take place within 30 days or a reasonable time of the date of the Confirmation Notice, unless there are exceptional circumstances. 10.4.        We shall not be liable for any delay in delivering the Goods, however caused. 10.5.        The Goods may be sent to you in instalments. 10.6.        For Christmas deliveries, we recommend that you check our Website for the last date of delivery. We will endeavour to dispatch all Goods ordered before last Christmas post. However, we cannot guarantee delivery by 24th December. 10.7.        We shall not be held responsible for non-delivery of goods caused by an incorrect address supplied by you.  Please ensure you double check your shipping address prior to submitting your order.  Non-delivered items will be returned to us by our carrier and will be available for collection by you or we will resend to a correct address once payment for additional shipping costs have been made by you. 10.8.          No refunds will be made for non-delivery under any circumstances. If you order hasn’t arrived 7 days after you have been notified it has been dispatched then please contact us and we will arrange for your order to be resent.  

  1. 11.    RISK AND TITLE

11.1.        The Goods will be at your risk from the time of delivery. 11.2.        Ownership of the Goods will only pass to you when we receive full payment of all sums due in respect of them including the cost of delivery.  


12.1.1        Cancelling before Processing You may cancel your order at any time before we begin processing. If you wish to cancel your order you should access the “Order History” section of “My Account” on the site. If there is an option to “Cancel Order” on the web page you should select this option. If this option is not available then this indicates that your order is being processed and you no longer have an automatic right to cancel your order. 12.1.2        Cancelling after Processing has commenced Once work has commenced on your order and you wish to cancel then please contact us asap. If your order has not yet been sent to print we may agree to the cancellation of your order, however, as we have already committed time to designing your order your refund will be subject to a £5 administration fee and a 10% cancellation fee. Please note these fees are non-negotiable and you are accepting these terms when you place your order. 12.1.3        Cancelling after Printing has commenced There is no option to cancel once printing has commenced, these are made to order personalised goods with no resale value and once your order has been sent to print you are not able to cancel your order. Personalised goods are exempt from the Consumer Contracts Regulations 2014   12.2.        Returns 12.2.1.             Returns are not accepted as these are personalised goods and exempt from the Consumer Contracts Regulations 2014.   12.3.        Damaged, faulty or wrongly delivered goods 12.3.1.             We will offer you a replacement item, including the cost of delivery for sending the goods to you, and the cost incurred by you in returning the Goods to us, if it:                   Has been damaged on delivery                   Is in a faulty condition                   Has been delivered to you in error   12.3.2.             provided that you return the Goods to us and we are reasonably satisfied that the Goods have not suffered damage after delivery or have not been misused or used other than in accordance with the instructions or the problem is not due to normal wear and tear. 12.3.3.             Sometimes the product specifications may change, in which case, we will do our best to offer you a substitute of the same or better quality at the same price. 12.3.4.             In order to claim a replacement item please send us notice as soon as you become aware of a problem and no later than 7 working days after receipt by email to [email protected] or a letter to The Invitation Boutique, 83 Granary Way, Horsham, West Sussex RH12 1LA.  Your notice must quote your name, address, the name or a description of the Goods, a brief description of the problem, fault or damage and your order reference number. 12.3.5.             Upon receiving your cancellation notice, we will contact you and provide details of where you must return the Goods and other relevant instructions. You must then immediately return the Goods to us. We reserve the right, at our option, to collect the Goods from you. If we wish to collect the Goods we will notify you of when they will be collected by us. 12.4.        Incorrectly priced or described Goods 12.4.1.             Whilst we try and ensure that all the information on our Website is accurate, errors may occur. In the unlikely event that the price and/or description of an item listed on the Website has been incorrectly advertised, we will not be under any obligation to sell or provide those Goods to you. 12.4.2.             If we discover the error before sending you a Confirmation Notice we will at our discretion, either reject your order and notify you of such rejection, or inform you as soon as possible and give you the option of cancelling your order or reconfirming it at the correct price and/or description. If we give you the option of cancelling your order or reconfirming it at the correct price and/or description but either cannot contact you or do not receive your response within 14 days of sending you notification (whether or not you receive it), we will reject your order. 12.4.3.             If we discover the error after sending you a Confirmation Notice we may, at our discretion and without incurring any liability to you, cancel the Contract provided that the error is, in our reasonable opinion, obvious and unmistakable and could have reasonably been recognised by you. We will notify if we cancel the Contract. 12.4.4.             If your order is cancelled or rejected and you have already paid for the Goods, you will receive a full refund. 12.5.        Processing replacements 12.5.1.             We will examine any returned Goods and will notify you about your replacement item via email within a reasonable period of time. We will usually process delivery of a replacement item as soon as possible and, in any case, within 30 days of the day we confirmed to you via email that you are entitled to it. 12.5.2.             We reserve the right to refuse to issue a replacement and to recover the cost of returning or collecting the Goods in the event that the Goods are found to have suffered damage after delivery or have been misused or used other than in accordance with the instructions or if the problem is due to normal wear and tear or if the Goods have not been returned with its original packaging. This does not affect your statutory rights. 13.    COMPLAINTS 13.1.        If you have a comment, concern or complaint about any Goods you have purchased from us, please contact us via email at [email protected] or by post at The Invitation Boutquie, 83 Granary Way, Horsham RH12 1LA. 14.    INTELLECTUAL PROPERTY 14.1.        The content of the Website is protected by copyright (including design copyrights), trade marks, patent, database and other intellectual property rights and similar proprietary rights which include, (without limitation), all rights in materials, works, techniques, computer programs, source codes, data, technical information, trading business brand names, goodwill, service marks utility models, semi-conductor topography rights, the style or presentation of the goods or services, creations, inventions or improvements upon or additions to an invention, confidential information, know-how and any research effort relating to The Invitation Boutique moral rights and any similar rights in any country (whether registered or unregistered and including applications for and the right to apply for them in any part of the world) and you acknowledge that the intellectual property rights in the material and content supplied as part of the Website shall remain with us or our licensors. 14.2.        You may download or copy the content and other downloadable items displayed on the Website subject to the condition that the material may only be used for personal non-commercial purposes. Copying or storing the contents of the Website for other than personal use is expressly prohibited. 14.3.        You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website. 15.  COLOUR DISCLAIMER 15.1 Due to the limitations and relative inconsistencies of various display monitors, the colours you see on your screen may not be a totally accurate reproduction of the actual product. We strive to make our colours as accurate as possible, but screen images are intended as a guide only and should not be regarded as absolutely correct. If you would like to see a sample of any product shown on our site, please message us with your name, postal address and the design you would like. 15.2 Please note that any ribbons/buttons etc shown on a product are a printed image and not embellishments. If a product states a ‘glitter effect’ or the colours gold/silver this is a printed effect and will not be metallic/glitter ink. 16. PROOFING PROCESS AND NON COMMUNICATION FROM CUSTOMER 16.1 If you have requested a proof this will be emailed to you within 2 working days.  If you do not respond we will attempt to contact you again via email to gain approval after 7 days.  If there is still no communication, we reserve the right to process your order for print and dispatch without approval using the information supplied with your order.